Fusion CX Limited

Fusion CX Limited provides integrated customer experience (CX) services in India, the United States, the United Kingdom, Canada, Europe, and internationally. It offers its services across multiple channels, including voice, email, chat, social media, and message. Its services include customer acquisition, inbound and outbound sales, and cross-selling/upselling strategies; multichannel customer service across voice, chat, email, and social media and complaint handling; and efficient order fulfilment, covering order processing, returns, refunds, and billing support. It also assists with payment collections and debt resolution by managing early-stage collections and first-party omnichannel recovery efforts and support customer retention and loyalty through proactive outreach, feedback management, and loyalty programs; technical support, including L1/L2 troubleshooting, lifecycle management, and warranty services; and high-tech support, specializing in seller assistance, content moderation, and platform optimization for digital and technology-driven businesses. It provides Arya, an AI-powered platform that integrates conversational AI, real-time employee assist, AI-led quality monitoring, predictive analytics, and voice of customer into a unified ecosystem; MindVoice, a conversational AI platform that delivers AI-driven conversational voice bot and chatbot solutions; Mind Workplace that automates end-to-end HR processes from hire-to-retire, enhancing employee lifecycle management and MindSpeech, an AI-powered speech optimization tool that enhances voice communication by harmonizing accents, reducing noise, and improving clarity in real time. It serves telecom and utilities, healthcare and life sciences, high tech growth and travel, banking, financial services and insurance, and retail industries. The company was incorporated in 2004 and is headquartered in Kolkata, India.